Terms and Conditions
The Nourishment Hub | ABN: 20 808 947 752
Last updated: 12/03/2026
Welcome to The Nourishment Hub. These Terms and Conditions govern your use of our website and your purchase or use of our services and programs, including 1:1 dietetic services, telehealth consultations, and the Momentum Program.
By using our website, booking an appointment, enrolling in a program, or purchasing a service from us, you agree to these Terms and Conditions.
1. About Us
The Nourishment Hub provides nutrition and dietetic services, including individual consultations, telehealth services, and structured programs.
In these Terms and Conditions, “we”, “us”, and “our” mean The Nourishment Hub. “You” and “your” mean the person using our website or engaging our services.
2. Website Use
You agree to use our website lawfully and not to:
interfere with the operation or security of the website
attempt unauthorised access to any part of the website or related systems
use the website in a fraudulent, abusive, unlawful, defamatory, or harmful way
copy, reproduce, or exploit website content except as permitted by law or with our written consent
We may suspend, restrict, or terminate access to the website if we reasonably believe these Terms and Conditions have been breached.
3. Information on This Website
The content on our website is provided for general information and education only. It is not a substitute for personalised medical, dietetic, or other health advice.
You should not rely on website content alone to diagnose or treat any health condition. You should seek appropriate advice from your GP, specialist, or another qualified health professional where needed.
Use of the website does not create a practitioner-client relationship unless and until you book and engage our services.
4. Our Services
We may offer services including:
1:1 dietetic consultations
telehealth consultations
nutrition programs and coaching services
the Momentum Program
digital resources or other services listed on our website from time to time
We may update, change, suspend, or discontinue services or website content at any time.
5. Eligibility and Accuracy of Information
You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.
You must disclose any information relevant to your care, participation, or safety, including medical history, diagnoses, medications, and other health information that may affect the services provided.
We may decline, pause, postpone, or discontinue a service or program if we reasonably believe:
it is not clinically appropriate for you
additional medical clearance is required
the service requested falls outside our scope of practice
you have provided incomplete or inaccurate information that affects safe service delivery
6. Bookings and Appointments
Bookings for 1:1 services are managed through HealthBank.
An appointment is not confirmed until you receive confirmation through the booking system or directly from us.
You are responsible for attending your appointment at the scheduled time and ensuring you have access to an appropriate phone or internet connection for telehealth appointments.
7. Telehealth
Some services may be delivered by phone or telehealth through HealthBank.
Telehealth consultations are not recorded unless expressly stated otherwise and agreed in advance. Consultation notes may be taken and stored as part of your clinical record.
You are responsible for choosing a private and suitable environment for telehealth appointments where possible.
8. Fees and Payments
Fees for services and programs are displayed on our website, booking page, program materials, or otherwise provided to you before purchase.
Standard service payments are processed through HealthBank. Momentum-related payments are processed through Everfit and Stripe.
By providing payment details, you authorise the relevant payment provider to charge the applicable fees.
Unless otherwise stated:
consultation fees are payable at the time of booking or as otherwise advised
program fees are payable in accordance with the payment option selected at enrolment
all prices are in Australian dollars
We may change our fees from time to time, but any change will not affect services already paid for unless clearly disclosed and agreed.
9. 1:1 Consultation Cancellations and Rescheduling
If you need to cancel or reschedule a 1:1 consultation, you must provide at least 24 hours’ notice.
If less than 24 hours’ notice is provided, or if you do not attend your appointment, the full consultation fee may be charged.
This reflects the booking and payment structure used through HealthBank, which processes charges 24 hours before the consultation.
If you arrive late, your appointment may need to be shortened and the full consultation fee may still apply.
If we need to cancel or reschedule your appointment, we will offer a rescheduled appointment or another appropriate remedy.
10. Momentum Program Terms
If you enrol in the Momentum Program, additional program-specific details may be provided to you at signup, including inclusions, duration, and access arrangements.
Momentum is offered on a weekly payment basis and is subject to a 6-month minimum commitment.
By enrolling in Momentum, you agree to the weekly payment schedule disclosed at signup and authorise recurring charges through Everfit and Stripe for the duration of the agreed term.
Momentum may involve the use of Everfit for delivery of program materials, questionnaires, check-ins, body metrics, messaging, and related program data.
11. Momentum Cancellations and Refunds
Momentum is a structured program with a 6-month lock-in period.
Refunds are available in limited circumstances only and require at least 4 weeks’ notice in writing.
Any approved refund, cancellation, or early exit request will be assessed on a case-by-case basis, taking into account the reason for the request, the stage of the program, and any amounts already paid or services already delivered.
A request for cancellation or refund does not automatically entitle you to a refund.
Weekly payments continue during any notice period unless otherwise agreed in writing.
Nothing in these Terms and Conditions excludes any rights you may have under applicable consumer law.
12. Refunds Generally
Refunds, credits, transfers, and cancellations are handled in accordance with applicable Australian consumer law.
Change-of-mind refunds are not generally available unless we choose to offer one or unless otherwise stated in writing.
Where a service has not been delivered as required by law, you may be entitled to an appropriate remedy.
13. Communication
By booking or enquiring with us, you agree that we may communicate with you about your appointments, services, invoices, program participation, or related administrative matters by email, phone, SMS, HealthBank, Everfit, or another relevant platform.
If you subscribe to newsletters or marketing updates, those communications are governed by our Privacy Policy and you may unsubscribe at any time.
14. Intellectual Property
All website content and materials made available by The Nourishment Hub, including text, graphics, branding, logos, downloads, program materials, templates, videos, and other content, are owned by us or licensed to us unless otherwise stated.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written consent, except as permitted by law.
Any program or educational materials provided to you are for your personal use only unless expressly stated otherwise.
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from use of the website.
To the maximum extent permitted by law, our liability in connection with services supplied to you is limited to the remedies available under applicable law.
Nothing in these Terms and Conditions excludes liability where liability cannot lawfully be excluded.
16. Third-Party Platforms
Our website and services may involve third-party platforms including HealthBank, Everfit, Stripe, Squarespace, Gmail, and other service providers.
Your use of those platforms may also be subject to their own terms, conditions, and privacy policies.
We are not responsible for the operation of third-party platforms, except to the extent required by law.
17. Privacy
We handle personal information in accordance with our Privacy Policy and applicable privacy law.
Our Privacy Policy explains how we collect, use, store, and disclose personal information, including health information, and should be read together with these Terms and Conditions.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in law, our services, or our business operations.
The latest version will be published on our website with the updated date shown at the top.
19. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
20. Contact
If you have questions about these Terms and Conditions, please contact:
The Nourishment Hub
+61 478 698 565